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Terms of use

Last updated 3 October 2026

These terms apply when you use Rupiq at rupiq.ai or in the Rupiq apps for iPhone and Android. Rupiq is run by Rupiq Studios Ltd, a company registered in England and Wales (company number 17323470) ("we", "us"). By creating an account you agree to these terms. Our Privacy Policy explains how we handle your data. Questions: support@rupiq.ai.

1. What Rupiq is

Rupiq builds practice interviews from a job description and your CV, then marks your answers with AI and gives you feedback and a study pack. It is practice guidance only. It doesn't predict the questions you'll be asked or whether you'll get the job, and AI feedback can be wrong. It is not careers, legal or other professional advice.

2. Your account

  • You must be 13 or over and give us accurate details.
  • If you're under 18, you need permission from a parent or guardian, who agrees to these terms on your behalf.
  • Schools and organisations can provide access to their students under a separate agreement with us.
  • Your account is for you only. Keep your sign-in details safe and don't share your account.
  • You're responsible for what happens under your account unless it wasn't your fault.

3. Free trial

  • Eligible new members get a 2 day free trial with one practice session. A payment card is needed to start it; nothing is charged during the trial.
  • There is one free trial per person, account and payment card.
  • Unless you cancel before the trial ends, your subscription starts automatically at the end of the trial and your first monthly payment is taken then. We email you before the trial ends to remind you.
  • You can choose to end the trial early and start your paid subscription straight away.
  • In the iPhone or Android app, any free trial is offered by Apple or Google on the terms shown before you confirm.

4. Subscription and renewal

  • Membership costs £14.99 a month (including any VAT) on the website. In the app, the price is the one shown by the App Store or Google Play before you confirm, in your local currency.
  • Your subscription renews automatically every month, and you are charged the monthly price on each renewal date until you cancel.
  • Each month includes 20 practice sessions. Unused monthly sessions don't roll over to the next month. Uploading job descriptions is unlimited.
  • If we change the price, we'll tell you at least 30 days before it applies to you, and you can cancel before then.
  • If a payment fails we may pause access until it is paid. If it isn't paid, the subscription ends.

5. Extra sessions

  • Active subscribers can buy 5 extra practice sessions for £3.99 (or the price shown in the app store). This is a one-off payment, not a subscription.
  • Your monthly sessions are always used first. Extra sessions stay on your account until you use them, including if your subscription ends, and become usable again if you resubscribe. They have no cash value and aren't refundable once used, except where the law says otherwise.

6. Cancelling

  • Bought on the website (Stripe): cancel any time from Your subscription → Manage or cancel subscription. Cancel during the free trial and you pay nothing.
  • Bought in the iPhone app (Apple): cancel in iPhone Settings → your name → Subscriptions, at least 24 hours before the renewal date.
  • Bought in the Android app (Google Play): cancel in the Google Play app → your profile picture → Payments & subscriptions → Subscriptions, before the renewal date.
  • When you cancel, you keep access until the end of the period you've paid for, and no further payments are taken. We don't give refunds for part-used months, except as set out below or where the law requires.
  • Deleting your account does not cancel an App Store or Google Play subscription; cancel it first.

7. Your right to cancel and refunds

  • If you're a consumer in the UK, you can cancel within 14 days of your first payment and get a refund. Because you ask us to start the service straight away, we may deduct an amount for the practice sessions you used before cancelling. Email support@rupiq.ai to use this right.
  • Refunds for purchases made through the App Store or Google Play are handled by Apple or Google under their own policies. Request them from Apple or Google directly.
  • Nothing in these terms affects your legal rights as a consumer.

8. Acceptable use

You agree not to:

  • break the law, or use Rupiq to harass, defraud or harm anyone;
  • upload anyone else's CV or personal information unless you have the right to, or upload content that is unlawful, abusive or infringes someone's rights;
  • share your account, resell access, or try to get around session limits, free trial rules or payment;
  • use bots, scripts or scraping to access Rupiq, overload it, or try to break, probe or bypass its security;
  • copy, reverse engineer or resell Rupiq or its questions and feedback as a service of your own;
  • try to make the AI produce harmful or unlawful content.

We may limit, suspend or close an account that breaks these rules. Where it's fair to, we'll warn you first.

9. Your content

You own your CV, the job descriptions you add and your answers. You give us permission to use them only to provide Rupiq to you, as described in our Privacy Policy. The questions, feedback and reports we produce are yours to use for your own job search.

10. The service

  • We work to keep Rupiq available and accurate, but it may sometimes be unavailable for maintenance or reasons outside our control.
  • To control costs and keep the service fair, there is a daily limit on AI generation across Rupiq. If it is reached, sessions may be unavailable until the next day.
  • We may improve or change features. If a change significantly reduces what you've paid for, we'll tell you and you can cancel and get a refund for the unused part of your current month.

11. Our responsibility to you

  • If we fail to comply with these terms, we're responsible for loss or damage you suffer that is a foreseeable result of that failure. We're not responsible for loss that isn't foreseeable, or for business losses.
  • We're not responsible for decisions made by employers or for the outcome of any interview or job application.
  • Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.

12. App store purchases

If you subscribe in the iPhone app, Apple's Licensed Application End User License Agreement also applies. If you subscribe in the Android app, the Google Play Terms of Service also apply. Apple and Google aren't responsible for Rupiq or for supporting it.

13. Changes to these terms

We may update these terms, for example when the law or our service changes. If a change matters, we'll tell you at least 30 days before it takes effect. If you don't agree, you can cancel before then.

14. Law and disputes

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you have a complaint, email support@rupiq.ai and we'll do our best to resolve it.